This Privacy Policy describes how Brennan Electrical, Inc. ("we," "us," or "our") collects, uses, and protects information you provide when you visit our website, contact us, or use our services. By using our website or submitting your information through our forms, you agree to the practices described in this policy.
Information We Collect
We collect information that you provide directly to us and a limited amount of information collected automatically. This may include:
- Your first and last name
- Your phone number
- Your email address
- Your service address or project location, city, and ZIP code
- Details about the work you are requesting and any messages you send us
- Usage information such as pages visited and general device or browser data, collected automatically to keep the site working and secure
How We Use Information
We use the information we collect to:
- Respond to your requests, provide estimates, and schedule and perform the services you ask for
- Contact you by phone, text message, or email about your request, your project, and your account
- Send service updates, appointment confirmations, and, where you have agreed, occasional offers
- Maintain records, provide customer support, and improve our website and services
- Comply with our legal obligations and protect the safety and rights of our customers and our business
SMS & Communications
If you provide your phone number and check a consent box on one of our forms, you are giving express written consent to receive text messages from Brennan Electrical, Inc. at the number you provided. Marketing and non-marketing consent are requested separately, and you may choose either, both, or neither. Checking a consent box is never required to submit a form or to receive an estimate.
Non-marketing messages relate to appointment scheduling, estimate confirmations, service updates, and account notifications. Message frequency may vary, and message and data rates may apply. You can opt out at any time by replying STOP to (909) 305-4700, after which we will send a single confirmation and stop sending messages. For help, reply HELP or contact us at (909) 305-4700 or info@brennanelectrical.com. Carriers are not liable for delayed or undelivered messages.
Data Sharing Policy
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
We do not sell your personal information. We share information only with the service providers who help us operate our business and deliver the services you request, and only as needed for those purposes, or when required by law.
Cookies & Tracking
Our website may use cookies and similar technologies to keep the site functioning, remember your preferences, and understand how visitors use the site so we can improve it. We also use website analytics and visitor-tracking technology provided through our CRM platform, GoHighLevel, which may assign your browser a unique identifier and record pages viewed and time spent on the site so we can measure performance and understand which visits lead to inquiries. You can control or disable cookies through your browser settings, though some parts of the site may not function as intended if you do.
Data Security
We use commercially reasonable administrative, technical, and physical safeguards to protect the information you provide. No method of transmission over the internet or method of electronic storage is completely secure, so while we work to protect your information, we cannot guarantee its absolute security.
Third-Party Services
We use GoHighLevel (HighLevel Inc.) as our customer relationship management and messaging platform. GoHighLevel processes contact information and message data on our behalf, solely to help us deliver the communications and services you request, and does not use this information for its own marketing. Our website may also rely on standard hosting, mapping, and analytics providers that process limited technical data to operate the site.
Your Rights
Depending on where you live, you may have rights to access, correct, or request deletion of the personal information we hold about you, and to opt out of certain communications. Residents of California may have additional rights under applicable state law. To exercise any of these rights, contact us using the information below and we will respond as required by law.
Contact Information
Brennan Electrical, Inc.
2001 E Gladstone St Suite G
Glendora, CA 91740
Phone: (909) 305-4700
Email: info@brennanelectrical.com